Get support or report a concern.
Talk to SafeZone confidentially, or file a Safe Sport complaint with ITP Sport, our independent complaint manager. You choose where to start.
How it works
Talking to SafeZone is not the same as filing a complaint. Use one, or both.
1
Talk to SafeZone
A confidential, non-judgmental place to ask questions and understand your options. Nothing goes further unless you choose to take action.
2
File a complaint
Submit your report to ITP Sport through the secure online form. Reports can be anonymous.
3
Independent review
Your concern is reviewed confidentially and fairly by qualified professionals who are independent from Football Ontario.
Watch: how to file a complaint
A quick walkthrough of the reporting process.
SafeZone
SafeZone helps athletes, coaches, parents, officials and club representatives work through concerns, conflicts and the complaint process, including harassment, bullying, abuse or other maltreatment.
ParticipantsFor athletes, parents, coaches & officialsSafeZone helps you understand your options before you decide to file a complaint.View details ＋
- What can I do to resolve a conflict before filing a formal complaint?
- What does the complaint process look like at Football Ontario?
- Should my issue be handled by my club or by Football Ontario?
ClubsFor club representativesSupport for club administrators on jurisdiction, discipline and policy.View details ＋
- Understand Football Ontario’s jurisdiction and when to handle an issue locally or escalate it
- Work through complex discipline issues before decisions are made
- Interpret policies and processes so they align with Football Ontario’s expectations
What you getWhat SafeZone offersView details ＋
- A confidential, non-judgmental space to share concerns and ask questions
- Support to talk through something you experienced or witnessed
- Guidance on your options and possible next steps
- Information on complaint processes, jurisdiction and other resources
- Email safezone@itpsport.ca →
Reporting a Safe Sport complaint
Everyone has the right to take part in football free from maltreatment, harassment, abuse or discrimination. If you see or experience inappropriate conduct, speak up. Prompt reporting helps concerns get addressed and makes the sport safer.
WhenWhen to reportView details ＋
- You experience or witness abuse, harassment, bullying or discrimination
- You have a concern about a participant’s safety or well-being
- You have another Safe Sport or Code of Conduct concern
WhereWhere to reportFootball Ontario has partnered with ITP Sport, a leader in Safe Sport complaint management, so every report is reviewed by neutral, qualified professionals independent from the organization.View details ＋
You can report anonymously, but that may limit the ability to follow up or take action.
NextWhat happens nextView details ＋
- Your concern is reviewed confidentially and fairly
- You may be contacted for more information or to discuss next steps
- Appropriate action is taken under Football Ontario’s policies and procedures
Not sure where to start? Email SafeZone at safezone@itpsport.ca. Reaching out is not a formal complaint.
← Back to Safe Sport for policies, training and concussion resources.
Last reviewed: October 2026